Store Policies

Customer Service

We respond to all emails within one business day, excluding weekends and holidays. Phone support is available Monday–Friday, 9:00 am – 4:00 pm Central Time.

Privacy Policy

Tag-A-Room is committed to protecting your privacy. In order to best serve you, Tag-A-Room may need to gather some personal information from you including but not limited to: Your name, address, telephone number, email address, etc. Your personal information is stored in a secure location and is not accessible to the public. Tag-A-Room does not sell, rent release, or trade personal information to outside parties. Tag-A-Room reserves the right to disclose information, if necessary, to comply with legal investigations or proceedings. Tag-A-Room reserves the right to make necessary changes to its privacy policy at any time, and such changes will be displayed on any and all associated websites.

TAX POLICY

WE CHARGE SALES TAX IN THOSE STATES WHERE WE HAVE A PHYSICAL OR ECONOMIC NEXUS

Shipping

• Orders ship within 24 hours, Monday through Friday. We do not ship on Saturdays, Sundays or holidays. Orders placed on weekends or holidays ship the next business day.
• Free shipping on all orders, via UPS, FedEx or USPS. Delivery usually takes 3–5 business days after shipment.
• We do not ship to Alaska, Hawaii, international addresses or APO/FPO boxes.
• We are not responsible for delays caused by weather or the carrier.

Customer Pickup

Pickup is available by appointment only at our San Antonio location (11031 Perrin Beitel, San Antonio, TX 78217). To schedule, call (210) 564-0147 or email info@tagaroom.com, Monday–Friday, 9:00 am – 4:00 pm Central Time.

Returns

See our Return Policy.